FAQ

HOW DOES TRUSU WORK?

Order anything from the United States and every month we consolidate and bring it right to Hong Kong. All costs included!

Use the request products form to send us details about what products you want. There is no limit to the number of products you can request. Within an hour, you will receive an email with links to all the products you requested and their prices.

Feel free to check out and buy any of our recently requested products.

 

WHAT DOES THE PRICE LISTED INCLUDE?

Everything! The price listed on each product includes the total cost of both the product, taxes, and all shipping and handling to Hong Kong. 

 

WHEN DO I GET MY PRODUCTS?

We ship every 100 orders. Typically that is every 1 to 3 weeks. You can check the progress bar at the top of every page. 

Once we reach 100 orders, it takes about one full week to have the product in your hands.

 

CAN I BUY AMERICAN PRODUCTS THAT ARE NOT ON THE SITE?

Of course! Just use our request products form. Within 24 hours, your requested products will be emailed to you and put on the site to purchase.

 

CAN YOU IMPORT ANY PRODUCT?

 We can import almost any product from the USA (as long it is legal!)

 

DO YOU SHIP DIRECTLY TO MY ADDRESS?

For a small fee at checkout, we can deliver to any address in Hong Kong. It is always free to pick up at our office at:

100 Cyberport Road

Telegraph Bay, Hong Kong

View our office on a map right here.

WHICH CREDIT CARDS DO YOU ACCEPT?

All major credits cards from:

  • Hong Kong
  • United States
  • Australia
  • Austria
  • Belgium
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • Japan
  • Luxembourg
  • Netherlands
  • New Zealand
  • Norway
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

 

HOW ARE THE LISTED PRICES DETERMINED? 

We take into account consolidation, taxes, air freight, customs, and many more factors. The weight, volume, and type of product can also change the total cost listed.

 

WHAT IS TRUSU?

We are expats in Hong Kong that missed buying products from home. We didn't want to settle for overpriced expat grocery stores, or expensive re-shipping companies. This is why we started Trusu.

Because we only import products that are requested by our customers, we don't carry any inventory. Instead, we have customers share the price of bulk shipping, making it incredibly affordable to buy and ship products from abroad.

Our goal is to make global e-commerce seamless.